Courses for Managers - Influencing Skills

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In Association with Parity

INTRODUCTION

The ability to influence with integrity forms a fundamental part of today's organisational cultures. It particularly relates to managing upwards and sideways


Dates and Prices
Date
Location
2008 dates coming soon  
£840 + VAT (£987 inc.)

Course objectives
Following the JSACM, this course continues to deal with the self-management of mental and emotional processes. It looks at both the impact delegates have on others and
Who will the course benefit?
Anyone in a role where they need to influence rather than manage

Course Content

Dovetailing outcomes
How to ensure that an outcome is win / win rather than win / lose, or lose / win.

Influence versus manipulation
What is the difference between influencing and manipulating? This is very closely linked to well-formed outcomes and looks at using powerful skills with integrity.

Rapport
How to establish instant rapport that will facilitate the mutual search for collaborative results.

Understanding the perspectives of others
Stepping into the shoes of others to better understand their viewpoints and issues. Picking up clues to these through specific observation skills.

Dealing with contention
Considering a contentious issue from 3 different perspectives in order to get a multiple description and acquire more options in dealing with the situation and the person

Advanced questioning skills
"The person who asks the questions has the control": how to access facts or another's opinion. How to uncover the real meaning behind the words.

Influencing language
A model of language that indicates the motivation of others and how to use these patterns of language in order to motivate them

 

What skills will the delegate gain?

This course will enable delegates to:

• establish instant rapport with others
• ensure that their outcomes are set with integrity and aimed at win / win solutions
• step into the shoes of others in order to obtain a second perspective on an issue
• use a perceptual model to provide insights and options
• ask effective questions to manage an interaction and establish real meaning
• recognize and use the key elements of language peculiar to each individual in order to motivate them to do so


Contact Us

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Call us now on 0845 658 0654  or:
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