£840 + VAT (£966.00 incl.) register your interest
by calling 0845 658 065
If you are looking for individual training please click here
or call Maxine or Patricia on 0845 658 0654
Introduction - Influencing Skills
The ability to influence with integrity forms a fundamental part of today's organisational cultures. It particularly relates to managing upwards and sideways
The Course will benefit anyone in a role where they need to influence rather than manage.
This course will enable delegates to:
establish instant rapport with others
ensure that their outcomes are set with integrity and aimed at win / win solutions
step into the shoes of others in order to obtain a second perspective on an issue
use a perceptual model to provide insights and options
ask effective questions to manage an interaction and establish real meaning
recognize and use the key elements of language peculiar to each individual in order to motivate them to do so
Course Content
Dovetailing outcomes
How to ensure that an outcome is win / win rather than win / lose, or lose / win.
Influence versus manipulation
What is the difference between influencing and manipulating? This is very closely linked to well-formed outcomes and looks at using powerful skills with integrity.
Rapport
How to establish instant rapport that will facilitate the mutual search for collaborative results.
Understanding the perspectives of others
Stepping into the shoes of others to better understand their viewpoints and issues. Picking up clues to these through specific observation skills.
Dealing with contention
Considering a contentious issue from 3 different perspectives in order to get a multiple description and acquire more options in dealing with the situation and the person.
Advanced questioning skills
"The person who asks the questions has the control": how to access facts or another's opinion. How to uncover the real meaning behind the words.
Influencing language
A model of language that indicates the motivation of others and how to use these patterns of language in order to motivate them.
Course Objectives
Following the JSACM, this course continues to deal with the self-management of mental and emotional processes. It looks at both the impact delegates have on others and themselves.
