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3 modules of 2 days:
- Influencing People and Performance;
- Managing Time, Change and Stress;
- Leadership and Teambuilding
Programme Introduction:
- Aims and Outcomes
- Personal Learning goals
- How to Learn
Module 1: Influencing People and Performance:
- Communication Skills one to one
- Communication Skills one to group (briefing)
- The Communications Process
- Assertive Communication
- Persuasive Communication
- Negotiating resolution of conflict
- Non-verbal communication
- Interpersonal Skills and Trust
Five Steps in Managing Performance
- Clarifying job roles,
- tasks and standards
- Assessing and Reviewing Performance
- Giving Constructive Critical Feedback
- Goal setting
- Planning training and development
Module 2: Managing Change, Time and Stress:
- Planning, Promoting and Implementing Change
- Winning "buy-in" to change.. from bosses,colleagues and direct reports
- Managing Resistance to Change
- Consequences of Change
- Three Core Factors in Managing Time Effectively
- Structure for Planning Goals and Achievement
- Minimising "Time Thieves"
- Saving time in Meetings
- Defining Stress, Causes and Symtoms
- Planning for Stretch, not Stress
- How to design stress out of the workplace
- Dealing with Stress Symptoms
Module 3: Leadership and Team-building
- Leadership Styles and Leadership Skills
- Planning Workloads for Individuals and Teams
- Developing Clear Goals and Gaining Agreement
- Motivation Delegation
- Building the Team
- Bonding the Team
- Team Morale
- Interpersonal Skills and Trust
- Managing Difficult Situations in Teams (including bullying, harassment, victimisation, "personality clash")
Conclusion:
- Continuous Personal Development
- Action Plan for Implementing Learning
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