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Course Structure
6 day non-residential course
The Space, Bristol

Bristol

Part 1: 2nd & 3rd September 2009
Part 2: 28th September – 1st October 2009


£1850 + VAT (2127.50)

Introduction - The Ultimate Manager

This is the ideal programme for first time managers,supervisors, team leaders or for those anticipating promotion to those roles. It offers a solid, structured grounding in the fundamental skill sets you need to operate effectively in a management position. The areas covered are:

  • Skills for influencing people and managing performance
  • Skills for managing time stress and change
  • Skills for leading others and building teams

Course Content

On successful completion of the programme participants will have undertaken:

3 modules of 2 days:

• Influencing People and Performance;
• Managing Time, Change and Stress;
• Leadership and Teambuilding

Module 1
Influencing People and Performance

  • Effective communication
  • Communicating assertively
  • Persuasion and influence
  • Conflict and confrontation
  • Non verbal Communication
  • Five steps in optimising the performance
  • Preparing and explaining role profile
  • How to assess performance fairly
  • Performance review
  • Setting and agreeing outcomes
  • Development planning

Module 2
Managing Change, Time and Stress:

  • Planning, promoting and implementing change
  • Influencing acceptance of support for change
  • Resistance to change
  • Time: 3 skills sets in managing time
  • Planning: setting well formed outcomes
  • ‘Time Thieves’ – gain the time back
  • Meetings: planning effectively
  • Symptoms of stress
  • A stress proof culture

Module 3
Leadership and Teambuilding:

  • Leadership styles and skills
  • Goal setting for the task
  • Motivating Individuals
  • Delegation and how to use effectively
  • Selecting and building teams
  • Interpersonal skills and trust
  • How to manage difficult situations in teams
  • Developing team morale

Conclusion

  • Continuous Personal Development
  • Action Plan for Implementing Learning

Contact Us
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