John Seymour Associates - Fire Service

John Semour Associates - Solutions for the Fire Service INTRODUCTION

This is a 2-day programme suitable for Junior, Supervisory and Middle managers who seek to get the best from individuals within their team. It provides focus on organisational priorities and how workgroups and individuals contribute to improvements in performance and reduction of risk.

Programme Overview

This programme covers the five points of the performance management “gold star”- establishing the job role and standards, assessing performance, performance review, goal setting and development. The section on performance review includes giving constructive feedback to team members, and the development section covers not only drawing up development plans, but practical coaching techniques

Objectives

Participants will learn how to:

Set expectations and standards.
Recognise barriers to success and assess the consequences of risks
Review performance against expectations and standards
Develop effective feedback techniques with questioning and listening
Discuss, agree and plan solutions
Create personal development plans for team members
Introduce practical coaching techniques